Refund Policy

This policy applies to Archi5 studio registration and the other services sold by ARKAN5 (FZE) (Free Zone Establishment, licence 11817, United Arab Emirates).

Money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within the window below, counted from your order date — including if you simply changed your mind. Where a term has already begun and work has been produced, we may refund the unused part of the term.

• Students — 14 days

  Long enough to run a real brief through a studio week and see the work it gives back.

• Architects and practices — 7 days

  A professional trial on live work: a week is enough to judge it.

• Teachers and university seats — 7 days

  A week of teaching with it answers the question.

Where a purchase is not clearly tied to one of these groups, the longer 14-day student window applies.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order details, or write to us at info@arkan5.ai and we will start it for you. Refunds are returned to the original payment method, normally within 5–10 business days of approval.

Billing problems

If you were charged twice, charged the wrong amount, or a purchase did not credit your unit balance, write to info@arkan5.ai. We will correct it — a failed credit is always put right, not treated as a used purchase.

Cancelling

Unit packs are one-off purchases, so there is nothing to cancel. Where a subscription is offered in future, you can cancel it at any time through Paddle and keep access until the end of the paid period. See Paddle’s refund policy for the payment mechanics.